Environment for LearningX

For best performance, LearningX should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, LearningX runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

LearningX only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades. 

Supported Browsers

LearningX supports the current and first previous major releases of the following browsers:

• Chrome 86 and 87

• Firefox 82 and 83 (Extended Releases are not supported*)

• Edge 86 and 87

• Respondus Lockdown Browser (supporting the latest system requirements)

• Safari 13 and 14 (Macintosh only)

You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available.

Note: Safari 13.1 and later versions contain an update that may cause issues with downloading files, displaying images, and playing chat alerts in LearningX. LearningX engineers are currently working on a solution for this issue. Until then, you may avoid errors with files, images, and alerts by disabling cross-site tracking prevention in Safari when using LearningX. If disabling cross-site tracking doesn't resolve these issues, please try one of the other supported browsers.

Unsupported Browser Banner

Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for LearningX. If you have upgraded your browser but you are still seeing the warning banner, try logging out of LearningX and deleting your browser cookies.

Enterprise Extended Release Browsers

Chrome and Firefox offer extended release versions for organization that manage client desktops. Chrome ESR can be kept up-to-date with the existing full version of Chrome at any time. However, Firefox ESR is only updated with every seventh major version, which causes Firefox ESR to overlap with outdated versions. The Firefox ESR webpage notes that ESR may not be supported in every web application because of this version release delay. Institutions who use Firefox ESR should consider deploying the latest release to ensure the best LearningX user experience.

• For extended release browser versions, the warning banner still applies and displays in LearningX for any browser below the minimum version requirement.

Known Browser Behaviors

Like all LearningX features, contrary behaviors relating to browsers are prioritized by our product teams, and some behaviors in the previous version may not be resolved. If a behavior exists in the previous version of the browser that does not exist in the current version, the best solution is to update to the newest browser version.

Accessibility

LearningX is committed to W3C's Web Accessibility Initiative.

JavaScript

JavaScript must be enabled to run LearningX.

Browser Plugins and Extensions

Some browser plugins or extensions may conflict with LearningX and affect functionality. If you experience behavior that does not allow you to view or participate in LearningX courses, please ensure you have disabled any extensions or plugins that interact directly with your web browser.

For troubleshooting, consider logging in to LearningX using an incognito or private browser window, which will provide a browser session without any prior browsing or search history, associated browser cookies, or other factors that may interfere with the browser. If you are able to view and participate in LearningX using an incognito or private browser window, the behavior you are experiencing is likely related to the browser and not LearningX.

Browser Privacy Settings

To ensure browser security, follow all browser security policies established by your institution, especially if you are using LearningX on a computer provided by your institution.

When displaying content, LearningX defaults to the preference set by a specific browser. Some browsers may occasionally make modifications to privacy settings to protect users from possible insecure content. Insecure content is identified with the prefix http:// in the URL and can create mixed content in your LearningX Page. Secured content is identified with the https:// prefix in the URL. For the best user experience, content should be secure to avoid browser conflicts.

• If you are a LearningX admin, insecure content may be caused by hosting an insecure JS/CSS file outside of LearningX. If custom uploads are supported for your account, you can host your file in the LearningX Theme Editor, which will resolve any browser conflicts.

• If you are a LearningX instructor who embeds LearningX lessons inside your course, you can prevent browser issues with mixed content using secured LearningX Guides URLs. 

Known Browser Behaviors

Chrome, Edge, Firefox, and Safari use HTML5 to display website content, promoting a faster, more secure browsing experience. HTML5 audio and video may not be supported in older browsers, so audio and video must still be used via Flash. 

For best performance in LearningX, course content should be designed to support HTML5. Any affected content in older browsers can still be accessed by manually allowing permission for flash content in the browser.

In browsers such as Safari, insecure content will never be displayed in the browser.

However, in Chrome and Firefox, you have the option to view insecure content. Please be aware of possible restrictions and view insecure content with caution.

The following are known issues in Chrome and Firefox that may block or create mixed content within LearningX.

Chrome Security

Google Chrome verifies that the website content you view is transmitted securely. If you visit a page in your LearningX course that is linked to insecure content, Chrome will display a shield icon [1] in the browser address bar.

You can choose to override the security restriction and display the content anyway by clicking the shield icon and then clicking the Load unsafe script button [2].

Chrome Media Permissions

Chrome has its own media permission within the browser. To use your computer camera and microphone within any LearningX feature, you will have to approve two permissions:

1. Allow access to LearningX via the Adobe Flash Player Settings [1]. This prompt appears in the center of the video and audio pop-up windows, or the center of the browser if you are accessing Conversations.

2. Allow access to LearningX via Chrome's media permission settings [2]. This prompt appears just below the address bar. Click the Allow button.

Firefox Security

Firefox verifies that the website content you view is transmitted securely. If you visit a page in your LearningX course that is linked to insecure content, Firefox will display a lock with a warning icon in the browser address bar [1].

You can choose to override the security restriction and display the content anyway by clicking the lock with a warning icon, clicking the arrow to expand your options [2], and selecting the Disable protection for now button [3].

Computer Specifications

For best performance, you should access LearningX with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

Operating System

LearningX only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

Internet Speed

Along with compatibility and web standards, LearningX has been carefully crafted to accommodate low bandwidth environments.

It is recommended to have a minimum Internet speed of 512kbps.

Screen Readers

• Macintosh: VoiceOver (latest version for Safari)

• PC: JAWS (latest version for Firefox)

• PC: NVDA (latest version for Firefox)

• There is no screen reader support for LearningX in Chrome

LearningX on Mobile Devices

The LearningX interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using LearningX. For the best user experience, please download the LearningX mobile applications. The LearningX mobile applications require Android 6.0 or later and iOS 13.0 or later.

Since LearningX uses small elements of Flash, not all LearningX features may be supported on mobile devices, especially on iOS. However, LearningX offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.

Mobile Browsers

Visit the Apple store or the Play store to download mobile browsers. The following major browsers are compatible with mobile devices:

iOS

• Safari (default browser with limited LearningX support)

• Chrome

• Photon Flash Player (supports Flash)

Android

• Chrome (default browser with limited LearningX support)*

• Internet

• Firefox

*Android default browser varies per mobile device.